Smita Doshi

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2 yrs

The Role of IVR in Blended Call Center Solutions | #call center solutions #blended call center #call center software

The Role of IVR in Blended Call Center Solutions

The Role of IVR in Blended Call Center Solutions

Interactive Voice Response (IVR) is a technology that enables automated interactions with callers through the use of pre-recorded voice prompts and keypad inputs. It acts as a virtual receptionist, allowing customers to access information, make inquiries, and even complete transactions wit

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2 yrs

https://polkasocial.org/read-b....log/6551_5-key-featu

5 Key Features to Look for in Auto Dialer Software

polkasocial.org

5 Key Features to Look for in Auto Dialer Software

Auto Dialers that Elevate Results of Your Outbound Calling Campaigns.

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2 yrs

5 Key Features to Look for in Auto Dialer Software | #callcentersolution

5 Key Features to Look for in Auto Dialer Software

5 Key Features to Look for in Auto Dialer Software

Auto Dialers that Elevate Results of Your Outbound Calling Campaigns.

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created a new article

2 yrs

Cloud vs. Cluster Computing in Call Centers | #cloud call center software #dynamic IVR solution #cloud IVR solutions

Cloud vs. Cluster Computing in Call Centers

Cloud vs. Cluster Computing in Call Centers

In the ever-evolving landscape of call centers, technology plays a pivotal role in shaping operational efficiency, customer experience, and scalability. Two prominent solutions that have gained traction are cloud-based systems and cluster computing. Both offer unique advantages, but making

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2 yrs

Advantages of Using Power Dialer Software | #power dialer solution

Advantages of Using Power Dialer Software

Advantages of Using Power Dialer Software

Outbound campaigns can become really tiresome, especially since the whole system is manual. Agents need to go through the same list or a new list to try reaching prospects or clients to ask them to take some actions, in which they might be least interested.

Agents already need to

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